Notes on purchasing tickets
・Price includes tax.・Please note that It is not possible to cancel or date change tickets after purchase.You can change the dates and times only for tickets purchased on the official ticket website. Please see here for the conditions.
・Tickets have specific admission dates and times, and may sell out.
・To the guest who have a disability certificate.
Disabled Person Discount tickets are available for customers who have disability certificates and one accompanying person.
Each person requires one ticket to enter the facility.
(There is no discount for disabled children. A disabled person discount ticket for up to one companion can be purchased if your child has a disability certificate.)
*We will check the disability certificate at the entrance gate, please come with your accompanying person.
*A disability certificate issued in each country is also applicable.
・Children (Junior High School students and under) must be accompanied by an adult at least 20 years old. 1 adult may accompany up to 3 children. *Children 3 years old and under are free
・Hours of business may change with prior notice on the ticket purchase page.Notice to Visitors
・This facility cannot be held liable for any visitor's personal injury, loss, or other problems occurring here.
・Please come to the museum entrance at the admission time indicated on the ticket and line up in the admission line.
・There is no limit on how long you can stay in the museum after admission.
・At congestion time, you may have to wait outside for the entry.
Please prepare the protection against heat exhaustion or the cold depending on the season.
・If you would like to leave the line temporarily, please make sure that someone in your party stays behind.
・You may not be able to enter the museum at the admission time indicated on the ticket.
Please make sure to have extra time in your schedule.
・Reselling tickets is prohibited. A ticket that has been resold will not allow entry to the facility. This facility cannot be held responsible for any problems with resold tickets.
・Certain artworks may not be exhibited due to large crowds or maintenance.
・Artworks or artwork specifications may vary by season.
・Due to the facility circumstances, the interruption or cancelation of business may take place.
・Tickets can be refunded only if the facility has an unscheduled closure.
・Your transportation costs to this facility will not be reimbursed even if the facility has an unscheduled closure.
・Re-entry is not permitted.
Any items that are 50 cm or longer must be stored in a coin-operated locker or luggage room.
Strollers must be stored in the luggage room.
Hazardous items, smelly items, fresh flowers, etc.
Any drinks with no caps.
Any other items deemed to be hazardous by the staff.
・Be aware that the facility is dark with uneven ground and unsteady footing. Be aware of the actions of people with you and around you. If you have young children, watch them closely for their safety.
・Note that the artworks may have flashing lights and loud noises.
・Any type of animal is not allowed in the facility excluding assistance dogs.
・Please do not touch the projector, sensor, light, and other equipment for work maintenance and safety reasons.
・Some of the artwork has restrictions of height and age.
・No smoking, drinking, or eating(including candy and gum) in the exhibition spaces. You can only have drinks at the rest areas on each floor.
・For visiting EN TEA HOUSE, please order at least one drink per person.
・For safety reasons, anyone wearing high heels, sandals, wooden clogs, or other unsteady footwear will not be allowed to enter the Athletic Area. On the 4th floor, you can rent and change into sneakers. However, they are limited in quantity and design, so we recommend that you bring your own sneakers.
・There are some artworks that have mirror floors, please be aware. For the customers wearing skirts, you can borrow a wrap skirt which is near the artwork.
・You must take the stairs to experience some artworks.
・For safety reasons pregnant women are not permitted in some areas.
・Wheelchair users may enter the facility, but they may not enter or experience some artworks(Forest of Lamps etc) to ensure safety.
・Wheelchair users may be asked to wait, as the number of wheelchair users admitted at one time is limited.
・Anyone who is ill or drunk will not be allowed entry.
・Taking photos and videos are allowed but please be careful not to cause any inconvenience to other customers.
・Using a monopod, tripod, selfie stick, etc., is not allowed.
・Please note that media coverage may be performed without prior notice. If you do not agree to be featured in the coverage, please inform our staff.
・Photo shooting for commercial purposes is not permitted without prior concent.
・You may be asked to present identification at the entrance
Identity Card, Driver's Licence, Student Card, Passport, Mynumber Card, Identification that can provide proof of name and age.
・Please follow the staff's instructions. If you do not follow the instructions, we may escort you out of the premises.